The Facts: A SaveMore Warning

-

SaveMore Daily DealsWith all the deals I bring you, there are inevitably some issues. Companies don’t always hold up their end of the bargain, and I do my best to let you know when that is true and to help you get it rectified.

So, in the effort to fully disclose everything I know about some of the companies I post about, I want you to know that SaveMore is having some serious customer service issues. Items aren’t arriving. Emails, phone calls and Facebook posts have been ignored. Some of the stores that are supposed to be fulfilling orders have simply shut down and disappeared overnight.

In all fairness, I have bought no less than 20 different vouchers from SaveMore and have yet to have an issue that was not rectified. I have had some issues – including a site that couldn’t get it’s stuff together and kept sending me the wrong item and another site that charged shipping that made the “deal” not so good anymore. Both times my money was refunded, although it did take a bit to get a response from SaveMore.

SaveMore offers good deals – great deals sometimes. But I think they’ve quickly outgrown their framework and have not added the personnel to be able to keep up and maintain the level of customer service necessary to be successful in the competitive world of daily deal sites.

Whether or not you purchase from SaveMore in the future is up to you. I may post a deal here or there that I think is a great deal, from a reputable company that you can order online without having to deal with any of the common SaveMore issues. But I will always link back to this warning in each post so that you are aware that there are at times issues with SaveMore customer service.

What has your experience with SaveMore been like?

Here’s a link to the BBB rating for SaveMore. It is an F – the lowest possible rating.

Comments

  1. Andi December 21, 2011 at 3:23 PM

    I ordered an item - a gift card for Auto Zone - from them over a month ago. I never received it and my calls to them went unreturned. I ended up filing a disputed with my bank over it because I was never able to contact anyone in customer service with SaveMore. I was really disappointed with their lack of customer service. I'm glad (for lack of a better word) to know I'm not the only one with this problem.

    ReplyDelete
  2. Melissa StuffDecember 21, 2011 at 4:50 PM

    AndiMac - Sorry to hear you are struggling. I think they are probably completely overwhelmed but that's still not an excuse and doesn't help you replaced that gift.

    ReplyDelete
  3. BrianaDecember 22, 2011 at 10:05 AM

    We ordered three Target Gift cards and the 50 restaurant.com cards came with it and we received them with no problem though redeeming them took a day because the website to redeem them crashed. It took 2-3 weeks to ship them.

    I did buy a $5 for $10 subway gift card that I printed out, and the person at the one store had no idea how to honor it. I guess I need to try another store. It's just a printed paper with a bar code.

    ReplyDelete
  4. BrianaDecember 22, 2011 at 10:05 AM

    That was the $50 restaurant.com gift cards - not 50 of them :)

    ReplyDelete
  5. BrianaDecember 22, 2011 at 10:12 AM

    The subway voucher was an eversave deal actually...not savemore but thanks for the warning on savemore. My target cards worked fine. We redeemed them yesterday.

    What are your thoughts on restaurant.com?

    ReplyDelete
  6. Melissa StuffDecember 22, 2011 at 3:22 PM

    I use restaurant.com - especially when they are heavily discounted like they are right now. But you just have to know going into it that they are really just high value coupons and NOT gift certificates in the traditional sense.

    You can read more about what I think in this post - http://www.melissastuff.com/2011/12/lowest-price-1-for-25-at-restaurantscom.html

    ReplyDelete

Post a Comment

Popular posts from this blog

GIVEAWAY: Practical Designs’ Shopping Cart Covers

-
Image
With my first two boys we used a couple of different shopping cart/restaurant high chair covers – one was handmade by a family member and the other was store bought. Neither worked well. Maybe my ability to juggle baby, cover and seat is lacking, but I was never successful at getting the seat on, the baby in and everyone settled without something going wrong. Then the handmade one practically shredded in the washing machine and the store bought ended up sold in a consignment sale. So, I knew that we would be starting over with Weston and I really wanted one that had elastic all the way around so it fit whatever seat you put it on and had its own belt so that you don’t have to run the yucky one from the cart or high chair through the seat and around the baby. At Practical Designs I found the perfect solution. There is a reason that this shop has 100% positive feedback after over 100 reviews. Practical Designs sent me the Retro Dot Cover , seen below. As you can tell from this p
Read more

Exciting Giveaway - $25 Gift Certificate

-
Image
I’m excited to tell you about our latest giveaway. Lately there have been some great deals from a new deal site from adpages.com. I’ve recently decided to partner with Adpages and bring you some more INCREDIBLE opportunities. The first step was trying out their services. So I used a credit to purchase their Clix! portrait deal . I was able to get a potrait sitting and a disk with 5 images on it for just $49. I have to admit that this is definitely my preferred way of getting pictures as prints can be VERY inexpensively made on the Internet but frequently cost an arm and a leg from the photographer directly. Besides, in our family the grandparents are generally the ones who purchase the pictures and so it doesn’t work for me to have to pick and pay at the time of the sitting. Weston just turned 6 months old and he is absolutely precious. I wanted to make sure we got a good glimpse of his personality in these pictures. I think Clix! did just that . . . I'm telling you -
Read more

Get $10 Promo Codes for Plum District - EXPIRED!

-
Image
Plum District codes expired 06/30/2012! Here are the deals I have running on Plum District right now . . . there are many other quality deals (a lot which I have personally purchased) in addition to these. Keep reading to see how to get your FREE $10 Plum District promo code. There are some great deals available right now, you can also use the promo code  VISA10  to get an additional 10% off, and getting $10 back makes them even better: 20x20 Gallery-Wrapped Canvas of your favorite picture – $33 $18 for $40 in Scrapbook Supplies See how it becomes $25.20 for $50 in scrapbook product shipped here. If you are a local DFW blogger, this  summer camp deal  - $35 for 2 days at My Gym Frisco is also popular right now. If you are wanting to make a  Plum District  purchase, please consider using this link for  returning plum district customers  which helps support the  MelissaStuff  blog. So now to the part you were looking for, how do you get your own $1
Read more